Tool Support
This page contains support contacts for commonly used DevOps tools.
Although the Configuration Manager (CM) often plays a major role to integrate these tools in pipelines, the CM is not responsible to support in case of issues with the tool, like tool bugs, upgrades, service unavailability. In most cases, these tools are managed and supported by IS. IS will take care of tickets in ServiceNow and will open requests to the vendor if required.
| Tool | Support Contact | Resources |
|---|---|---|
| Azure DevOps Server and Services | https://abb.service-now.com/_myservices?id=is Common ticket types: General Request - Azure DevOps Global, User Access Management - Azure DevOps Global | Teams: Development Community (Azure DevOps , SonarQube , Tasktop , TFS , ALM) |
| Black Duck Hub (Synopsys Detect) | sanjeev.s@in.abb.com | https://abb.sharepoint.com/sites/SDIP/Portal/SitePages/OCC.aspx https://abb.sharepoint.com/sites/SDIP/Portal/SitePages/Synopsys%20Detect%20-%20Scanning%20Tool.aspx |
| SonarQube | https://abb.service-now.com/_myservices?id=is Ticket type: Multipurpose Request to SonarQube - ABB SonarQube Global | https://codescan.abb.com/ Teams: SonarQube channel |
| Metadefender | https://abb.service-now.com/_myservices?id=is Common ticket types: Submit False Positives Detected by MetaDefender Multiscanning, Add or Remove Access to MetaDefender Multiscanning | Knowledge base |