User Documentation
This process area is responsible for the key processes involved in creating and maintaining user documentation. It covers principles, activities, artifacts, and dependencies to ensure comprehensive and accurate documentation.
User documentation is a critical component of any product, providing users with the information they need to effectively use and troubleshoot the product. This section will guide you through the essential steps and best practices for developing user-friendly and high-quality documentation.
Process Overview
Principles
- Design and document the user guides in parallel with the development. Use consistent templates and styles.
- Protect the documentation quality with reviews, user feedback, and automated checks.
- Regularly update documentation to reflect changes in regulatory requirements.
- Implement audit trails, version control, and compliance checks to maintain oversight.
- Continuously refine and update the documentation to reduce outdated information.
- Create and maintain clear identification for the users to locate the right versions and provide feedback.
- Provide input to development teams based on user feedback.
Activities
Artifacts
| Artifact | Description | RACI | Receiver | Tailoring |
|---|---|---|---|---|
| Documentation Control Plan | Outlines the scope, audience, and resources for documentation. | (R):Technical Writer (A):Product Manager (C):Product Owner (I):Product Owners | Documentation Team | Adjust based on project size and complexity. |
| Information Architecture Map | Visual representation of the documentation structure. | (R):Technical Writer (A):Product Owner (C):Product Manager (I): - | Documentation Team | Tailor to user needs and product features. |
| Content Templates | Standardized templates for creating consistent documentation. | (R):Technical Writer (A):Product Owner (C):Product Manager (I): - | Documentation Team | Customize for different types of content. |
| Version Control Log/Change Record | Record of changes and updates to documentation. | (R):Technical Writer (A):Product Manager (C): - (I):Product Owner | Documentation Team | Maintains and tracks the changes made to user documentation. |
Note: Cyber Security, Safety, and Ex roles should be considered when applicable.*
Dependencies
Related
- Scope Definition Checklist
- Accessibility Checklist for User Documentation
- Compliance Checklist for User Documentation
- Documentation Review Checklist
- User Documentation
- User Doc Troubleshooting Template
Note: The templates provided here provide an indicative structure giving the right context and framework. It can be tailored to fit your particular use case.